FAQ

Frequently Asked Questions

Q: What should we do if we've been hacked? Hit with ransomware?

A: See this article.

Q: What should I do if I change my computer password or the server password?

A: Typically you will not need to change the password for the DoubleBackup scheduling service; however, if your backups include network shares, you need to update the password for your DoubleBackup service.

1. Open the Windows Services Control Panel by typing, "Services," in the lower right search box by the Windows Start button.
2. Scroll down and right-click on DoubleBackup.
3. Choose Properties and click the Logon tab.
4. Check the username. Is it the user whose password changed? If so, enter the new password twice.

You need to change the password for the Scheduled Task named: 
"Backup-FileList"

1. Open the Windows Task Scheduler by typing, "Task Scheduler," in the lower left search box by the Windows Start button.
2. Right-click on Backup-FileList.
3. Click Properties.
4. Click OK.
5. In the pop-up window, enter the new password and press OK.

Q: How do I restore a file from my backup?

A: Open DoubleBackup2 from the computer desktop icon.
Click the Restore tab and select the folder(s) or file(s) you want to restore.
Choose a destination location, and click Restore Data.
Detailed instructions are included in the user guides on our Help page.

Q: How do I update my credit card information?

Follow the steps in the guide:  SecureMyFirm Account Setup